World of Baths (logo)

Product Specifications

1.1

We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.

1.2

Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of an equivalent value, functionality and appearance.

1.3

All our Wooden Bathroom Furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process.

1.4

We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

2.

Measurements

2.1

We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

2.2

All dimensions specified by us are approximate.

3.

Prices

3.1

All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2

As a company, we regularly promote offers on ranges and individual items this can result in items ordered subsequently being sold at a lower (or higher) price. As soon as orders are placed on the website, orders are processed to a dispatch team, and space booked on delivering vehicles. This is an operation that takes time, and reserves spaces with haulage service providers, at a cost to us, if items are reduced in price prior to delivery, the price paid at time of purchase applies, and should the order wish to be cancelled, will be subject to the same 20% Re Packaging / Administration fee as applied to all other returns and cancellations.

3.3

The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

3.4

The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

3.5

We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

4.

Payment

4.1

You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2

Payment will be taken in full at the time of the order.

4.3

The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

4.4

We are entitled to refuse any order placed by you.

4.5

An additional option of consumer finance may be offered to you; this is strictly subject to status and must be arranged strictly by telephone. The contract shall not have been concluded until any documents that require signatures are returned to our consumer finance address given on the website.

5.

5.1

We have the following pricing structures for delivery:

£5-99 Delivery - For Small items i.e. basins, taps, accessories etc (Parcelforce Delivery)

Surcharges apply for non mainland UK and Scottish Highlands.

click here for prices

Surcharges

6.

Returns, Refunds and Your Right to Cancel

6.1

You have the statutory right to return any products you have purchased within seven (7) working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those seven (7) working days. You will then be entitled to a refund from us, which will be paid within thirty (30) working days of your notice of cancellation.

Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you or the carriers have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received and the packaging sufficient to re-sell the item as brand new. If the carriers unwrap this box the responsibility to ensure the packaging remains intact is with the customer. Please do not allow carriers or any other party to destroy any packaging, the packaging is specifically designed for each piece and is deemed as part of the item.

Our Oak range of items, are packaged to offer the opportunity to customise your order to best meet your exact requirements. Due to this level of personalisation distance selling regulations do not apply on these products. Cancelation of orders containing these items will not be refunded. Orders placed by the customer by all means available for items with waiting times above 7days for despatch, are considered non stocked / made to order, and are therefore also considered exempt from the distance selling regulations. Cancelation of orders containing these items will not be refunded.

Should you wish to return the goods it is your responsibility to take good care of the Item(s). You are the owner of the item(s) once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you by way of expenses deducted from and possible refund. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the item(s).

It is your responsibility to return the items to our delivery point in good condition and with the original packaging, however we recognise that many customers do not have the means to do this, and so will offer to arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a fixed charge will be applied to cover the cost of collecting the items. . The general rule is that the cost of delivering and returning items after they have been despatched will be either £5-99 or £44-99 per item each way. Please note that the return of non faulty goods will incur a repackaging fee of 20% of the original sale price in order to administer and re package the goods into their original condition ready for resale

If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, an aborted collection fee of £5-99 or £44-99 will be charged.

6.2

After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.

6.3

Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.

6.5

We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

7.

Guarantees and Claims under Guarantee

7.1

The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or misdescribed products. These rights are not affected by the guarantee.

7.2

The guarantor is BHP Retail Ltd whose registered address is Swatton Barn, Badbury, Swindon , Wiltshire SN4 0EU

7.3

We guarantee all products against faulty workmanship and/or faulty materials for a minimum period of 12 months from the actual date of delivery.

7.4

These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures* including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.

7.5

With Wooden Bathroom Furniture, on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door as this will not be noticeable with regards to the look of the furniture. A simple touch of Danish oil will then protect the adjustment made. Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer. If you wish not to undertake any adjustments needed we will of course offer a refund under our full 7 day money back offer.

7.6

We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair.

7.7

We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.

8.

Site Content and Disclaimers

8.1

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

8.2

To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

8.3

This site is owned and operated by BHP Retail Ltd ('BHP Retail Ltd,' 'we' or 'us' 'our'), whose registered office is at Swatton Barn, Badbury, Swindon, Wiltshire SN4 0EU, whose registered number is 05494182 Vat number registration number GB840 626 928

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of date that results from the download of any such material.

9.

Data Protection

9.1

BHP Retail Limited is a registered Data Controller in accordance with the Data Protection Act 1998 ("The Act").

9.2

We process your personal data in accordance with the Act.

10.

Applicable Law

10.1

We control and operate the web site from our offices within England . Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.

* For more information on the correct care procedures please see the Care and Characteristics section of the web site by following the link on the right hand side of any page