All returns are accepted in line with the Office of Fair Trading's Distance Selling Regulations in the UK.
Return of Goods Following Cancellation:
If you wish to cancel your order, please follow the steps below. You must give us notification in writing or by other durable medium (including email) of the cancellation within 7 days after the day you receive the order.
- Obtain a returns form and authorisation number from our customer services department.
- Fill in and return the form, and attach a copy to the goods being returned.
- Return the goods to us, by a tracked or signed method.
Goods to be returned must be undamaged, complete, unused and with their original packaging. Do not allow carriers or any other party to destroy any packaging, the packaging is specifically designed for each piece and is deemed as part of the item.
We will not be held liable for the loss or damage of any goods on return to us, it is therefore in your interest to ensure that the goods are returned insured, using a tracked or signed for service.
After the statutory 7 day period has expired we will be unable to accept the return of any goods unless they are deemed faulty.
It is the customer's responsibility to pay for the return of goods following the cancellation of an order. On receipt of the goods in a satisfactory condition, we will refund the original purchase price of the goods.
Subject to your statutory rights, goods which are custom made or altered to suit requirements may not be returned, nor will we provide any refund, unless they are defective or have been damaged during the course of delivery.
Duty of Care:
It is the customer's responsibility to take reasonable care of the goods while in their possession, any damages resulting in a failure to exercise that care will be charged for accordingly.