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Types of Delivery

As items very in size we use two types of delivery means, Parcel Force or our Road Haulage Pallet Company.

Parcel Force

This will be delivered by a Parcel Force delivery man and will require a signature, if there is no one to accept the delivery, Parcel Force will re attempt the delivery the next day, if this isn’t successful then a card will be left and the item will be taken to your local depot for re- delivery. Price for this delivery is £5.99 on a 48 hour delivery service (This is 48 hour from dispatch time)

Other Courier (pallet deliveries)

This is for all large items or bulk orders that require a pallet delivery. Once the order is complete we will contact you to arrange delivery. Please note that the times of operation are Monday – Friday 9 - 5.30pm. Specific delivery times are only available with a further charge, we will advise this cost when booking the delivery. When your item is delivered there must be someone present at the address who can accept the delivery. Please note that this is classed as a Kerb side delivery service in which the person accepting the delivery must be able to assist if it is an extra large item. The courier is not insured to take items into customer’s houses. The charge for these items are £44.99.

Where a combination of Parcelforce and Other Courier items are purchased, there will only be one delivery charge, not a combined charge. This charge will be £44.99. The only time any extra cost will be charged is if there is no one at the address on the agreed date of delivery in which a £25 re-delivery fee will be incurred. If you require a specified delivery time i.e., before 10am or 2pm there will be a further charge of £20

Receiving and Signing for your goods

DAMAGES – ALL Items Must Be Checked Whilst the Driver is at the Premises

Please inspect goods on arrival, look for obvious damages and report to driver. If the goods are not in a satisfactory condition mark the paperwork as damaged and don’t accept the delivery please report this to us ASAP by e mail or telephone. Once you have received your goods please check them over immediately and report any other issues to us within 48 hours.

Please inspect goods on arrival, look for obvious damages and report to driver. If the goods are not in a satisfactory condition mark the paperwork as damaged and don’t accept the delivery please report this to us ASAP by email or telephone.

Once you have received your goods please check them over immediately and report any other issues to us within 48 hours.

Delivery Costs

The delivery cost prices stated on the advert is for UK Mainland only. If you require a delivery to Ireland or any where else that is not mainland UK please email to sales@worldofbaths.co.uk prior to purchase for any further charges. Unfortunately we do not deliver abroad to France, Spain etc. All prices quoted in the advert include VAT. This is the Total price for Delivery. All delivery price information is found on each individual item page.

Collections

If you would like to collect your items in person there will be a £25 collection fee. This is due to the cost of maintaining our pre courier service contract and the organizing and handling of your goods in our warehouse. This MUST be arranged prior to collection.

Cancellations

If you are not totally satisfied with your goods you have the right to cancel your order. To exercise this right of cancellation you must give written notice of this via fax, email or letter. It is important that you are aware that carriage charges are non-refundable except in the case of faulty or damaged goods. Please note that the return of non faulty goods will incur a restocking fee of 20% in order to re package the goods into their original condition, and also the cost of the redelivery back to us.

Distance Selling Regulations

As a mail order customer you have the right to cancel any item within 7 days of delivery provided it is in new and unused condition with original packaging and receipt. Items used will be deemed to have been accepted by you and therefore cannot be returned unless faulty. To cancel an item please e-mail us as advised above. Items must be received by us within 7 days of cancellation and you will receive a full refund to your credit card upon inspection of the goods. We will not refund your postage costs unless the item is faulty or there is an error in the delivery. Likewise, the item is to be returned at the customers cost.

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