Delivery Policy
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5. |
Delivery How long will delivery take? Items with a delivery fee of £19.99 or £35.99 is delivered by a pallet courier. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5.1 |
We have the following pricing structures for delivery: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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5.2 |
Types of Delivery - As items very in size we use two types of delivery means, Carrier or our Road Haulage Pallet Company. - Carrier: This will be delivered by a Carrier delivery man and will require a signature, if there is no one to accept the delivery, Carrier will re attempt the delivery the next day, if this isn't successful then a card will be left and the item will be taken to your local depot for re- delivery. Price for this delivery is £9.99 on a 48 hour delivery service (This is 48 hour from dispatch time). If item is shown as in stock, this will be despatched within 2 working days of order being placed, then a further 48 hours ( 2 Working days) must be allowed for delivery to be attempted. - Other Courier (pallet deliveries): This is for all large items or bulk orders that require a pallet delivery. Please note that the times of operation are Monday – Friday 9 - 5pm. Specific delivery times are only available with a further charge, we will advise this cost when booking the delivery. When your item is delivered there must be someone present at the address who can accept the delivery. Please note that this is classed as a Kerb side delivery service in which the person accepting the delivery must be able to assist if it is an extra large item. The courier is not insured to take items into customer's houses. The charge for these items are £35.99. The delivery will be made on a ‘economy service' delivery, which can take up to 72 hours. Please note that this 72 hours is after despatch
Where a combination of Parcelforce and Other Courier items are purchased, there will only be one delivery charge, not a combined charge. This charge will be £35.99. The only time any extra cost will be charged is if there is no one at the address on the agreed date of delivery in which a £25 re-delivery fee will be incurred. If you require a specified delivery time i.e., before 10am or 2pm there will be a further charge of £20 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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5.3 |
Receiving and Signing for your goods - DAMAGES – ALL Items Must Be Checked Whilst the Driver is at the Premises Please inspect goods on arrival, look for obvious damages and report to driver. If the goods are not in a satisfactory condition mark the paperwork as damaged and accept the delivery please report this to us ASAP by e mail or telephone. If there are any signs of damage you must mark the delivery notes as "damaged". D o not return these goods with the carriers at this stage, please inform us of this by email or call 0800 6510052 immediately and we will rectify the problems as soon as possible (This is essential as if this is not done it could affect your chances of a replacement since the delivery company will not entertain our claims for compensation if the delivery notes are not marked as "damaged" ). If the item is received, and no notification that the item is damaged is made on the delivery notes at time of delivery, we will be unable to rectify, replace or refund for the damaged item. We will be of the understanding that if the item is accepted with a signature of proof of delivery, this is an acceptance that the item (s) are in perfect order and fit for their purpose of use. Should you, for whatever reason, be unable to check the items at the time of delivery you must always sign as “damaged”. Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5.4 |
For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given. Any subsequent charges by the courier will be claimed back from the customer. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5.5 |
You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided. Any subsequent charges by the courier will be claimed back from the customer. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5.6 |
If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5.7 |
Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of E Com Sales Ltd T/A World of Baths. or any reasonable rescheduling of delivery. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Due to high delivery costs incurred to non Mainland and the following Postcodes, AB, IV, KW, PH, BT the following surcharges will be applied £9-99 Delivery - No Surcharge
Please bear in mind that we do not deliver to the Channel Islands, Isle of Man, Isle of Wight and the Scottish Islands. Please contact our sales team for delivery prices to Southern and Northern Ireland. If you have any questions regarding delivery please feel free to call our sales team on 0800 6510052. |
