We have a regionalised pricing structure for delivery, which also depends on the volume of items within you order. You can get an accurate quotation by adding the desired items to your shopping basket, then use the 'Estimate Delivery' feature by typing in your delivery postcode. This will return the delivery options for your selected items and location.
As a rough guide, our standard delivery charges start at £6.99 for small items and £34.99 for larger pallet deliveries. We also offer a discounted delivery rate from £24.99 in the Letchworth area, subject to availability.
Couriers and Services:
Due to the size differences in our items, we use two delivery methods:
- Parcel Deliveries by Courier (We use City-Link for all of our parcel deliveries)
- Pallet Deliveries by Haulage
Larger items are delivered on a pallet with using our pallet distribution network, which usually takes between 3 and 5 working days. A convenient delivery time will be booked in with the customer when the goods arrive at the local depot.
All parcel deliveries are sent on a standard 24 hour courier service, a timed slot may be available at an additional charge.
Normal delivery hours are Monday to Friday between 09:00 and 19:00. Saturday deliveries may be available at an additional charge and can be arranged with a customer service representative.
Once despatched, delivery address details cannot be amended, unless there is a foreseeable problem delivering to the address specified.
Events beyond our control can lead to a delayed delivery, therefore we cannot be held responsible for any losses incurred as a result, including the booking of tradesmen and loss of earnings. We will however refund any 24 hour service charges if the goods are not received within 24 hours of despatch.
We only deliver to the United Kingdom, delivery surcharges apply for some mainland and all non mainland postcodes.
These areas include the following locations:
- Channel Islands
- Scottish Highlands
- Scottish Islands
- Isle of Man
- Isle of Wight
- Scilly Isles
- Northern Ireland
If you wish to order an item and live in one of these areas, please call us for a delivery quotation prior to purchasing. Any orders received from these areas without prior arrangement will be subject to a delivery surcharge. This surcharge varies by location and can be taken over the telephone prior to despatch.
Signing For Deliveries:
All deliveries must be signed for, no delivery can be made without a signature from the customer or nominated receiver.
Checking Deliveries and Damaged Goods:
All goods must be checked for damages before signing for deliveries; any damaged goods must be signed for as damaged. The customer will be liable for any goods received as damaged which have not been signed for as damaged at the point of delivery. All damages must be reported to us within one working day of delivery.
We may require photographic evidence of damaged goods in order to facilitate an exchange or refund.
When checking goods, please ensure that all items have been delivered and that the only the number of parcels received are signed for. It is in our contract with the delivery agents to allow reasonable time for this check to take place.
If the delivery agent damages the goods during the course of delivery, our liability is limited to the repair, replacement or refund of the goods or the value thereof.
For deliveries of larger sized goods, an appointment is made between the customer and the courier prior to delivery. In the unlikely event that the delivery agent is not insured or able to do so, it is the customer's responsibility to ensure that a minimum of two people are available to lift the goods into your home.
If, for any reason, the courier was not able to deliver goods, a card will be left to notify the customer of a missed delivery. The courier will only attempt to re-deliver the goods twice. If the customer is still not available to receive the goods, they will be returned to us and the customer will be liable for any further re-delivery charges.
For large pallet deliveries, due to the size and nature of the delivery, only one delivery attempt will be made. This is made by appointment and therefore should not be missed. If this appointment is missed, an aborted delivery fee will be charged and a re-delivery fee will also apply.
Where combinations of goods are purchased, only one delivery fee will be charged. If the goods include an item that requires a pallet delivery, any parcel sized items will be included in the same delivery
Changes to Orders:
Any changes made to the goods within an order, after the order has been processed, will have an impact on the delivery timescale. Therefore, it may not be possible to deliver goods by the original confirmed delivery date. The customer will be liable for any additional or subsequent charges made by the delivery agent resulting from a change to an order.
You are responsible for providing a safe means of access from the public highway to the place of delivery. If the delivery agent considers that access is unsafe, the delivery cannot be made until safe access is provided. The customer will be liable for any subsequent charges by the delivery agent in such a situation.
From time to time, we offer a free delivery service on selected orders, this service excludes delivery surcharges for selected postcodes, please call us to check where this applies. The free delivery option excludes purchases made with discount codes or voucher codes.